Complete Home Care & Structural Protection

Welcome to homeservicecraft.site. By utilizing our site, booking service dispatches, subscribing to structural maintenance schedules, or purchasing home warranty plans, you agree to comply with and be bound by the following Terms and Conditions[cite: 1]. Please review them thoroughly prior to ordering services or entering into subscription agreements[cite: 1].

1. Scope of Coverage & System Onboarding

homeservicecraft.site provides diagnostic, installation, repair, and preventative warranty coverage for integrated residential infrastructure[cite: 1]. Covered verticals include Home Decor systems, Bathroom Remodeling fittings, Kitchen Renovation utilities, Roofing Installations, Gutter Systems, and Flooring Installations[cite: 1].

All covered structures and components must undergo an initial site onboarding inspection by a certified engineer to establish baseline functionality[cite: 1]. Hardware or structural elements added post-onboarding, or modified by non-certified personnel, require separate registration and approval to qualify for warranty claims[cite: 1].

2. Emergency Response Commitments & SLAs

Target dispatch response times (e.g., 2-hour or 4-hour VIP dispatch) apply strictly to active subscription tier members in standard service zones[cite: 1]. While we strive for rapid deployment, extreme monsoons, regional power grid failures, municipal traffic disruptions, or force majeure events may delay dispatch schedules[cite: 1]. In such instances, subscribers will receive real-time updates via automated SMS and dashboard alerts[cite: 1].

3. Billing, Subscriptions & Payment Disputes

Subscription fees are billed in advance and processed automatically in Indian Rupees (INR) every 30 days via our secure gateway[cite: 1]. Accounts exceeding 5 calendar days past the due date may incur temporary service holds, suspending emergency dispatch eligibility until the account balance is settled in full[cite: 1]. Formal invoice disputes must be lodged in writing within 14 business days of billing issuance[cite: 1].

4. Property Access & Customer Responsibilities

Clients are required to provide safe, unobstructed access to property premises, roofs, and utility conduits during scheduled technician visits[cite: 1]. An authorized adult representative (aged 18 or above) must remain present on site for the duration of any inspection, repair, or interior structural intervention[cite: 1].

5. Warranty Exclusions & Limitation of Liability

Coverage does not extend to damages resulting from deliberate tampering, unauthorized DIY alterations, structural sabotage, severe environmental flooding beyond equipment ingress ratings, or acts of war[cite: 1]. homeservicecraft.site shall not be held liable for secondary losses, operational downtime, or indirect property damages arising from component outages[cite: 1]. Liability is capped strictly at the total subscription fees paid by the customer over the preceding 12-month period[cite: 1].

6. Cancellation & Refund Policy

Subscriptions may be canceled at any time with a 30-day written notice through the user portal or via email[cite: 1]. Partial-month refunds are not issued; however, coverage will remain fully active through the conclusion of the paid cycle[cite: 1]. Annual plan cancellations made within 14 days of purchase qualify for a prorated refund minus initial site audit fees[cite: 1].

7. Governing Law & Dispute Resolution

These terms are governed by and construed in accordance with the laws of India[cite: 1]. Any legal disputes arising hereunder shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra[cite: 1].

At homeservicecraft.site, safeguarding client confidentiality and securing telemetry data is our highest priority. We adhere strictly to modern privacy standards, Indian digital data protection directives, and maintain an operational framework built on data minimization, absolute privacy by design, and complete transactional transparency.

1. Zero Third-Party Tracking & Autonomous Architecture

Our website operates in an isolated, privacy-first environment. We do not embed commercial advertising trackers, foreign font CDN scripts, cross-site analytics pixels, or external social media monitoring tags. Your IP address, device fingerprints, and site interaction logs remain strictly private and are never monetized, cross-profiled, or shared with third-party ad networks.

2. Personal Data Usage & Purpose Specification

Personal details collected through quote forms, support tickets, or subscription registrations (including full names, physical home addresses, contact phone numbers, GPS coordination markers, and structural architectural blueprints) are strictly utilized to coordinate technician dispatches, process warranty claims, render automated safety alerts, and complete billing transactions.

Data Protection Pledge: We will never sell, lease, rent, profile, or trade your personal information, structural site records, or household repair logs to third-party data brokers, insurance risk aggregators, or marketing agencies under any circumstances.

3. On-Site Inspection Data & Technician Telemetry

During physical site visits, assigned engineers may document structural conditions using digital photo or video logs (e.g., roof leaks, plumbing layouts, circuit breaker statuses). These diagnostic images are tied directly to your active service ticket and stored in an encrypted vault. Photos are restricted strictly to internal technical evaluation and quality control audits.

4. Diagnostic Telemetry & Operational Health Logs

To provide proactive maintenance alerts, our systems store operational logs related to structural inspections, roof health reports, and plumbing diagnostic metrics. Telemetry data is decoupled from personally identifiable information (PII) wherever technically feasible to ensure complete anonymity within our analytical models.

5. Cryptographic Security & Access Isolation

Customer accounts and contact logs are stored in restricted-access databases protected with AES-256 encryption at rest and TLS 1.3 transport encryption in transit. Administrative access to home records is governed by strict zero-trust operational protocols, hardware-key multi-factor authentication (MFA), and role-based access permissions (RBAC).

6. Data Retention Schedules & Automated Purging

We do not retain customer data indefinitely. Active account data is stored for the duration of your service subscription plus 24 months to satisfy tax, audit, and structural warranty compliance laws. Diagnostic site photographs and temporary dispatch communications are automatically purged from active servers 120 days post-ticket completion unless active warranty claims are pending.

7. Data Breach Notification & Incident Response

In the unlikely event of a security incident or unauthorized access attempt impacting your personal records, homeservicecraft.site operates an automated Incident Response protocol. Impacted account owners and regulatory bodies will be formally notified within 72 hours of incident confirmation, detailing affected data vectors and remediation actions taken.

8. Cross-Border Transfers & Localized Hosting

All primary subscriber databases, billing histories, and service ticket logs are hosted on localized data center infrastructure within India. Your personal information is not transferred outside national borders without your explicit, written consent or unless required by international law enforcement protocols.

9. Children's Privacy Safeguards

Our platform and residential service warranty packages are directed strictly to property owners, tenants, and individuals aged 18 and older. We do not knowingly collect, process, or store personal information from minors. Accounts identified as belonging to underage individuals will be terminated immediately along with associated data records.

10. User Data Rights & Right to be Forgotten

In accordance with applicable privacy regulations, you retain full ownership of your personal information. You have the right to:

• Request a complete copy of your personal data and service records in a structured, machine-readable format.
• Update or correct inaccurate billing details, contact numbers, or property service addresses.
• Request the permanent erasure ("Right to be Forgotten") of your account data upon subscription termination.
• Restrict or object to specific secondary processing routines, such as promotional update dispatches.

To exercise any of these rights, submit a formal request to our compliance team at support@homeservicecraft.site.

11. Cookie Policy & Session Management

We restrict cookie usage to essential session tokens required for account authentication, active quote request retention, and core interface functionality. No tracking, cross-domain advertising, or behavioral profiling cookies are placed on your browser or mobile device.

12. Revisions to Privacy Directives

We reserve the right to amend this Privacy Policy as infrastructure technologies, privacy laws, or structural service offerings evolve. Major policy updates will be highlighted via site notices or sent directly to your registered contact address 30 days prior to implementation.